Submitting a debt manually
The fastest way to get started with your first account.
Open the Submit Deals page
In your dashboard sidebar, click ➕ Submit Deals. Or go directly to /client/submit.
Fill in the debt details
A short reference title (e.g. Invoice #1234 — ACME Corp), the total debt amount, and the debtor's contact info (name, company, email, phone, address).
Add optional context
Invoice number, original due date, debt type, priority, and any background notes — such as prior collection attempts or disputes.
Click "Submit Debt for Collection"
The deal lands in our queue with status submitted. Our team begins work within 1 business day. Track in 💼 My Deals.
You can edit any deal after submission — click the deal in My Deals to update debtor info, add documents, or leave notes for our collection team.
Uploading a CSV for bulk import
If you have dozens or hundreds of accounts, this is the way.
Download the CSV template
Pre-filled headers + two example rows to show you the format.
CSV column reference
| Column | Required? | What goes here |
|---|---|---|
title | Required | Short reference, e.g. "Invoice #1234 — ACME Corp" |
total_debt_value | Required | Dollar amount. Number only. Example: 12500.00 |
debtor_name | Required | Individual name or primary contact at debtor business |
debtor_company | Optional | Business name if debtor is a company |
debtor_email | Optional | Debtor's email address |
debtor_phone | Optional | Phone in any format |
debtor_address | Optional | Full mailing address. Use quotes if it contains commas. |
invoice_number | Optional | Your internal invoice / account number |
due_date | Optional | Due date in YYYY-MM-DD format |
debt_type | Optional | One of: invoice, loan, service, product, subscription, other |
priority | Optional | One of: low, medium, high, urgent |
currency | Optional | 3-letter code. Default: USD |
notes | Optional | Any context for our collectors |
Dollar signs or commas in amounts. Write 12500 not $12,500.
Wrong date format. Use 2025-08-15 (YYYY-MM-DD) — not 8/15/25.
Unquoted addresses. Wrap addresses with commas in double quotes: "123 Main St, Suite 4, Boston MA".
Missing required fields. title, total_debt_value, and debtor_name must be populated for every row.
The import process
Build your CSV
Open the template in Excel, Google Sheets, or Numbers. Keep the first row (headers) exactly as-is. Add one row per debt below it.
Save as CSV (not XLSX)
In Excel: File → Save As → CSV. In Google Sheets: File → Download → .csv. In Numbers: File → Export To → CSV.
Upload through the dashboard
Click 📥 CSV Import in your sidebar. Drag your file onto the upload area, or click to browse. Go there now.
Review the preview
The system shows parsed rows before creating any deals. Spot something off? Cancel, fix the CSV, re-upload.
Confirm & import
Click Import All. Every row becomes a deal in status submitted.
Fix up data afterwards
Spot a typo after import? Click any deal in My Deals to edit. Update info, attach documents, add notes — everything is editable post-import.
Submitting a debt via Telegram
Message the bot directly to onboard as a client, or use a linked group once RevRecoup sets up a shared conversation.
Create or open the client conversation
Name the Telegram group with the creditor/client name, then have an approved RevRecoup teammate add @RevRecoupBot as a group admin. The bot will not look up or link any client account unless an approved teammate such as @lapel23, @ROBINIB, @Maruf_Nick, or @SohalyAkterRini adds or promotes it as admin. If Telegram says RevRecoup has no access to messages, disable group privacy in @BotFather with /setprivacy -> RevRecoupBot -> Disable, then re-add the bot or promote it to admin.
Link the creditor
If the bot cannot match the group name automatically, send /link Creditor Name. The linked conversation appears in Messages as Creditor - RevRecoup, and Telegram-synced messages do not trigger email notifications.
Submit or request status
Send /submit to add a debt, attach an invoice/photo for auto-extraction, send /needed to see missing fields, or send /status to request the latest visible status for submitted debts.
Preview the chat flow
This is what every submission looks like once you're linked.
1/5 — What's a short title for this debt?
No app to install. No login form. Private messages start rate-limited client onboarding and first-debt submission; private DMs cannot search accounts or request client statuses. Linked RevRecoup group conversations can submit debts and request visible statuses after an approved teammate makes the bot an admin.
After you submit
Here's what to expect from our side.
Within 1 business day
Our team reviews each submission. Status moves from submitted → not_started → in_progress.
If we need more info
We may mark a deal as data_needed — check your 🔔 Notifications. Upload documents directly to any deal.
When we collect
Status moves to collected. Funds, minus our commission, are remitted to you per your service agreement.
Ready to submit your first debt?
Pick the option that fits your situation. You can always switch between methods.