Best-fit cases
Delivered goods, no return attempt, clear customer identity, and a weak dispute reason are stronger recovery candidates.
Resource
Chargeback evidence checklist Know what to gather before recovery.
A stronger file helps determine whether a lost dispute is worth pursuing after the chargeback window closes. Use this checklist before submitting a batch.
No upfront fee
Portal visibility
Compliant workflows
Checklist
What to gather before you submit a batch.
Order number and original purchase amount
Customer name, email, phone, billing address, and shipping address
Chargeback date, dispute reason, and amount reversed
Carrier, tracking number, delivery status, and delivery date
Proof of delivery, signature, delivery photo, or location scan when available
Product details, SKU, quantity, and fulfillment notes
Refund, return, replacement, or store-credit history
Support messages, customer complaints, or absence of return attempt
Processor or platform export showing the dispute outcome
Any signs of repeat dispute behavior from the same customer
Why it matters
A structured recovery path for accounts that would otherwise sit untouched.
Weak-fit cases
True stolen-card fraud, legitimate quality failures, or missing customer information usually perform worse.
Batch prep
One clean CSV plus supporting files is easier to work than scattered screenshots.
Workflow
From account data to tracked recovery activity.
1
Collect the platform export
Start with Shopify, Stripe, or processor data so each row has a consistent base record.
2
Attach delivery proof
Delivery evidence is often the deciding factor in whether the customer still owes a balance.
3
Add support context
Messages, return attempts, or silence after delivery all help clarify the file.
4
Submit the batch
RevRecoup screens the files and focuses on accounts with the strongest recovery logic.
Questions
Quick answers
Do I need every item on the checklist?
No. More evidence helps, but the basics are order details, customer details, amount, dispute reason, and delivery proof.
Should I include screenshots?
Use exports where possible. Screenshots can help, but structured data is easier to process at volume.
Can RevRecoup help triage incomplete files?
Yes. Incomplete files can be reviewed, but missing identity or delivery data may reduce collectibility.
Ready to see which accounts are recoverable?
Submit a focused batch first. RevRecoup can help separate strong files from poor-fit accounts before work begins.
Submit a prepared batch ->