Retainer drained, scope crept
You worked the case past the original retainer. The client is annoyed about the overage. Now you're owed $30k they're "reviewing."
Professional services A/R is uniquely sensitive — chase too hard and you lose the relationship; don't chase and you write off six figures a year. RevRecoup operates as your outsourced A/R desk under your firm's name, using documentation review and structured negotiation. No collections-agency tone. Pure contingency.
The problem
Your billing partner doesn't want to chase. Your office manager doesn't have leverage. The client knows it. So the invoice rolls 60, 90, 120, then quietly gets written off at year-end.
You worked the case past the original retainer. The client is annoyed about the overage. Now you're owed $30k they're "reviewing."
Engagement is winding down. The relationship is "wrapping up gracefully." The last invoice never gets paid. It's textbook professional-services bad debt.
Client claims your associate over-billed. Your time entries are clean but no one has 8 hours to walk them through it. So $80k just sits.
How it works
We've built this specifically for firms whose product is the relationship. The work happens under your domain, with your tone, with your sign-off.
CSV from your time-tracking system or PMS. Plus the engagement letter for each delinquent matter. We do the cleanup.
Email follow-up from your domain. Phone calls citing the engagement letter. Time-entry walk-throughs when challenged. No agency badging, no credit-bureau threats.
Every send and every call surfaces in your dashboard. You see the cadence. You can pause anything that touches a relationship you want to preserve.
Pure contingency. No setup fee, no monthly minimum. We get paid when your retainer dollars hit your account.
Real scenarios we work
Three patterns we see weekly — and exactly how we work each one.
You handled the case through depositions. They moved counsel before trial. The final invoice covers your last 60 days of work — documented, contracted, undisputed.
What we do — We send a documentation packet (engagement letter + time entries + signed scope-change emails) under your domain to their AP, GC, and original engagement contact. 30-day cadence. Most settle inside 60 days because the documentation is clean and the new firm wants nothing to do with the predecessor invoice.
The audit took an extra 90 hours due to client-side data delays you flagged in writing. The original retainer covered 200 hours. They're "not comfortable" with the overage.
What we do — We surface the email trail of your delay-flag warnings, your hour estimates that updated as new data arrived, and the engagement letter's overage clause. We propose a 70/30 settlement to AP directly. Your billing partner stays out of it. You preserve the next-year engagement and recover most of the cash.
Phase 3 of a strategy engagement. You've hit every milestone in the SOW. The client's new VP wants to renegotiate scope retroactively.
What we do — We document each deliverable against the SOW (you provide the SOW, we build the matrix). We loop AP into the conversation with the matrix attached. We escalate to legal review if the new VP keeps stalling past 60 days. Most of the time the matrix moves it; sometimes the legal-review threat does.
FAQ
No. That's the entire reason we exist as the alternative to collections agencies. We work under your firm's domain and signature. We use professional documentation, not threats. We don't report to credit bureaus. The client's experience is "the firm's billing department being persistent and well-organized," not "a collector showed up."
Yes. For law firms: we never serve as counsel; we're an A/R extension. We sign confidentiality agreements, follow your conflict-checking process for any new matter exposure, and stop work immediately if a conflict surfaces. We've worked with state-bar A/R rules in 20+ states — we know what we can and can't do.
You can configure that per-account. Default is "cadence runs unless you pause." For sensitive matters you can flip on "hold for approval" and we don't send anything without your sign-off. The dashboard makes both modes one-click.
We don't collect contingent fees themselves — that's a different practice and often regulated. We do work the disputes that arise around them: settlement-statement disagreements, third-party lien releases, co-counsel split disputes. Tell us the structure on the intro call and we'll be candid about whether we can help.
Pure contingency on recovered amounts. The exact percentage depends on portfolio age and average invoice size. Older + smaller invoices = higher rate (more work per dollar). Newer + larger = lower rate. We quote it on the intro call after you share a sample of the ledger.
US-based A/R specialists with professional-services backgrounds. Most have 5+ years working law-firm or accounting-firm A/R before joining. No offshore call centers. Your account gets a named lead who knows your engagement letters.
Forty-eight hours from signed engagement to first contact attempts. Our onboarding is deliberately thin — we don't need a six-month implementation to start a phone call.
Register in two minutes. We'll be in touch within one business day to scope your portfolio.
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