DSO creep
Net-30 customers paying net-60. Net-60 paying net-90. One bad customer locks up six figures of working capital you needed for the next reorder.
Wholesale A/R is a war fought on three fronts: invoices that drift past terms, retailer deductions that bleed margin, and chargebacks that nobody has time to dispute. RevRecoup runs all three under your brand — using documentation matching (PO, BOL, ASN, invoice) and persistent follow-up. Net-30 means net-30 again.
The problem
Your terms say net-30. Your average days-sales-outstanding is 67. Your buyer's AP department knows that "just push it another two weeks" works because nobody on your side has time to escalate.
Net-30 customers paying net-60. Net-60 paying net-90. One bad customer locks up six figures of working capital you needed for the next reorder.
Big-box retailers take deductions for things you didn't agree to (pricing, freight, marketing co-op). Your credit team doesn't have bandwidth to dispute each one. Margin walks out the door.
Buyer claims short-ship. Your warehouse swears the load was complete. The signed BOL is in a folder somewhere. While everyone hunts for paperwork, the invoice ages out.
How it works
Wholesale A/R isn't about being aggressive — it's about being organized. The buyer's AP team will pay if you make it easier to pay than to dispute. We make it easier.
CSV export from your ERP (NetSuite, SAP, QuickBooks Enterprise, Brightpearl — whatever you use). Plus access to POs, BOLs, ASNs, and invoice copies.
For each delinquent invoice we build a packet: PO + invoice + BOL + ASN + any signed delivery receipts + EDI confirmations. When buyer AP sees the matched packet, "we never received it" stops working.
Email + phone + portal-message follow-up under your brand. For deductions we file written reclamations within the chargeback window. For shorts we surface the BOL signature.
Daily activity log. Pure contingency. No setup fee. No monthly minimum. If we don't collect, you don't pay.
Real scenarios we work
Each one is a documented playbook on our side — not a fresh exercise every time.
You shipped 18 SKUs against a signed PO. Receiving signed the BOL. Three months later the invoice is past due and AP says they have no record.
What we do — We pull the PO + BOL + ASN + invoice, match them by PO line and SKU, and submit the packet through the retailer's vendor portal with a one-page summary. 80% pay within 30 days because their own portal makes the trail visible. The 20% who dig in usually get caught on a deduction we then dispute separately.
Buyer is taking deductions for "promotional support," "markdown allowance," and "late shipment" — none of which are in your trade agreement.
What we do — We file written reclamations within the buyer's deduction-dispute window (usually 60-180 days depending on retailer). We cite the trade agreement language. We escalate unresolved disputes to category management. Typical recovery: 55-75% of the disputed deductions, plus the buyer cleans up future behavior.
Your two-person credit team is buried in the new month-end. Last quarter's aging is just sitting.
What we do — We take the whole bucket as a portfolio. Cadence calibrated by aging tranche: 30-60d gets gentle reminders, 60-120d gets escalation, 120+ gets documentation packets and demand letters. Recovery typically 60-70% of the bucket within 90 days. Your team focuses on current month.
FAQ
Yes. We treat them as three different workflows with three different cadences. Invoice collections is straight-up follow-up. Deductions are timed reclamations within the buyer's dispute window. Chargebacks (defective product, COGS recovery) involve documentation against the original PO. Each has its own playbook and its own success rates.
Retailers like Walmart, Target, and Amazon are notorious for post-audit deductions years after the fact. We handle them when they're recoverable — many are not, depending on your trade agreement. We'll be candid: if a deduction is genuinely owed under your contract, we tell you. We don't chase noise.
Collections agencies work in legal-style escalation: demand letters, credit-bureau reporting, lawsuit threats. That works for B2C. In B2B wholesale it kills the relationship and the next reorder. We work as your A/R extension — under your brand, professional tone, focus on documentation. The buyer's AP department experiences us as your team being well-organized, not threatening.
Most flows start with a CSV export from your ERP — works with everything (NetSuite, SAP, QuickBooks, Brightpearl, Acumatica, Sage). For ongoing high-volume clients we can set up a daily SFTP or API drop. We don't require integration to start — CSV gets you live in 48 hours.
We surface that risk early. If a customer is showing distress signals (slow-pay accelerating, AP team turnover, payment plan requests), we tell you and we recommend racing to file claims before bankruptcy court. We can refer you to bankruptcy counsel; we don't practice law ourselves.
You provide raw access (folders, EDI archive, ERP). We do the matching and the assembly. Most clients estimate they'd need 0.5 FTE just to keep up with the documentation work we absorb.
Pure contingency. Rate scales with invoice age and dispute complexity — quoted on the intro call after we see a sample of your aging report.
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